Six documented steps from your first request to delivered and confirmed — the same discipline for a single swab or a pallet of shippers.
Biological sample logistics rewards process over heroics. Every shipment we take on follows the same six-step spine; what changes is the detail inside each step — the classification, the permit set, the lane, the coolant.
The six steps
- 1 · Consultation & feasibility — route, sample type, UN classification, and timeline reviewed; you get a plain answer on what is possible
- 2 · Permits & documentation — export permits, ethics approvals, import authorizations, and customs papers prepared and tracked
- 3 · Collection & pickup — home visits, clinics, hospitals, ports, or research sites, with the right kit and trained staff
- 4 · Compliant packaging — UN-certified, triple packaging, correct labels, coolant sized to the route
- 5 · Priority transport — medical express, next-flight-out, or onboard courier; temperature monitored across the lane
- 6 · Delivery & confirmation — proof of delivery, temperature report, and the complete document trail archived
Most shipments fail at the transitions between steps — which is why one operator runs the whole chain, and why you always know which step your sample is in.